Contact
We're here for you — whether it's a question about an order, help with sizing, a return, or you'd just like a styling suggestion. Real people read every message, and we love hearing from our customers in Australia.
info@velvux.com
This is the fastest way to reach us. We typically reply within one business day, often much sooner. To help us help you quickly, please include your order number if your question is about an existing order.
Call
+1 (231) 412-8632
Prefer to talk it through? Call us Monday to Friday, 9:00 AM – 5:00 PM Central Time (US). This is a US number, so international call rates from Australia may apply — email is usually quicker. If we miss you, leave a message and we'll get right back to you.
Our address
Velvux
24716 US-31
Jemison, AL 35085
United States
Please note this is our business address — returns should only be sent after contacting us, as we'll provide the correct return instructions and address.
Customer support hours
Monday – Friday: 9:00 AM – 5:00 PM Central Time (US)
Saturday, Sunday & public holidays: closed
Messages received outside these hours are answered on the next business day, in the order they arrive. Because of the time difference, emails sent from Australia during the day are usually answered by the following morning.
Before you write
Many common questions — shipping times, returns, payment and sizing — are answered instantly on our FAQ page. It's worth a quick look; you may find exactly what you need without waiting for a reply.