Contact
We're here for you — whether it's a question about an order, help with sizing, a return, or you'd just like a styling suggestion. Real people read every message, and we love hearing from our customers.
info@velvux.com
This is the fastest way to reach us. We typically reply within one business day, often much sooner. To help us help you quickly, please include your order number if your question is about an existing order.
Call
+1 (231) 412-8632
Prefer to talk it through? Give us a call Monday to Friday, 9:00 AM – 5:00 PM CT. If we miss you, leave a message and we'll get right back to you.
Our address
Velvux
24716 US-31
Jemison, AL 35085
United States
Please note this is our business address — returns should only be sent after contacting us, as we'll provide the correct return instructions and address.
Customer support hours
Monday – Friday: 9:00 AM – 5:00 PM CT
Saturday, Sunday & public holidays: closed
Messages received outside these hours are answered on the next business day, in the order they arrive.
Before you write
Many common questions — shipping times, returns, payment and sizing — are answered instantly on our FAQ page. It's worth a quick look; you may find exactly what you need without waiting for a reply.