Shipping

Shipping costs

Free shipping on all orders within Australia — no minimum spend, no hidden fees. All prices are in Australian dollars (AUD) and include GST. The price you see at checkout is the final price you pay.

Order processing

Every order is prepared with care. Once you place your order, our team processes and packs it within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed before 5:00 PM (Melbourne time) on a business day are counted from that day. Orders placed after the cut-off, over the weekend or on a public holiday begin processing the next business day.

Delivery time

After processing, delivery to Australia typically takes 4–6 business days, depending on the item and your location. Combined with processing, most orders arrive within 5–8 business days of being placed. Deliveries to regional and remote areas can take a little longer. During busy periods such as Black Friday, Click Frenzy, Christmas or other major sales, delivery may take longer — we'll always let you know if that's the case.

Order tracking

As soon as your order ships, we'll email you a confirmation with a tracking number and link. You can follow your package's journey at any time. If you haven't received your shipping email within a few business days of ordering, please check your Spam or Promotions folder, then contact us and we'll resend it.

Where we ship

We currently ship to addresses within Australia (all states and territories). Orders are dispatched from our fulfilment partners and consolidated so your items arrive as efficiently as possible. Please double-check your delivery address at checkout — we're unable to redirect a parcel once it has shipped.

Customs, duties and GST

The price at checkout includes GST. We don't charge any additional import fees at delivery.

Delayed, lost or damaged parcels

Occasionally a parcel is delayed in transit, which is usually outside our control. If your tracking hasn't updated in several days, or your order arrives damaged, please email us at info@velvux.com or call +1 (231) 412-8632. Keep any packaging and, for damage, a quick photo helps us resolve it faster. We'll always make it right.