Shipping

Shipping costs

Free shipping on all orders within the United States — no minimum spend, no hidden fees. The price you see at checkout is the final price you pay.

Order processing

Every order is prepared with care. Once you place your order, our team processes and packs it within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed over the weekend or on a holiday begin processing the next business day.

Delivery time

After processing, total delivery time is typically 4–6 business days, depending on the item and your location within the US. Combined with processing, most orders arrive within about a week of being placed. During busy periods such as major sales or the holiday season, delivery may take a little longer — we'll always let you know if that's the case.

Order tracking

As soon as your order ships, we'll email you a confirmation with a tracking number and link. You can follow your package's journey at any time. If you haven't received your shipping email within a few business days of ordering, please check your Spam or Promotions folder, then contact us and we'll resend it.

Where we ship

We currently ship to addresses within the United States. All orders are dispatched from our fulfillment partners and consolidated so your items arrive as efficiently as possible. Please double-check your shipping address at checkout — we're unable to redirect a package once it has shipped.

Delayed, lost or damaged packages

Occasionally a package is delayed in transit, which is usually outside our control. If your tracking hasn't updated in several days, or your order arrives damaged, please email us at info@velvux.com or call +1 (231) 412-8632. Keep any packaging and, for damage, a quick photo helps us resolve it faster. We'll always make it right.